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Shipping Faqs

International Duties and Taxes Information and Custom Delays:

We are not responsible for any custom delays or late delivery due to unforeseen circumstances. You will be solely responsible for clearing the shipped product from customs and any related taxes, fees or duties at your end. Please be aware that your order total does NOT include duties and taxes that may have to be paid in customs before you take delivery of your package. These charges are not collected at the time of purchase. If you are not sure what these charges may be, contact your Post Office in your country for more information.  

However, We will not charge International shipping charges in the event the product is shipped from other than US warehouse, to meet customer requirement, any additional shipping charges will be born by the company. We are not liable for any shipping delays caused by courier company. In the event of any such delay we will inform the customer promptly, and the steps taken to make sure the product is delivered.

Please be aware that we do take fraud seriously:

Your shipping and billing addresses must match in order for your order to be approved and shipped to you. In the event that your order has been declined because of a mismatched address, please contact us to resolve this issue. Should you have a special request for different billing and shipping address, please give us a call at 888-664-7779 and have additional forms of id ready to provide us the necessary information. Rest assured that if you are a thief and are attempting to use a credit card that does not belong to you, you IP address is logged and prosecution will occur.

Failed Deliveries/Refused Shipments/Incorrect Shipping Address:

For prompt processing of your order, please make sure you give us the complete and correct address (i.e. apartment or suite numbers, zip code) for your order, so that your package can be delivered at your address without any problems. We do send tracking numbers to your e-mail once we receive them from the warehouse. Should you not get a tracking number, please contact us. You are able to use your tracking number to have a time of when you should be getting your shipment in. More often than not, and incomplete or incorrect address is one of the major causes of shipment delays. Make sure that you are checking your addres information on your order form before submitting. Also include all information such as an apartment number. USPS does charge a fee for corrections made to addresses. You will be charged these fees should they occur. Our packages also ship with a Signature Confirmation, this means someone needs to be there to sign for your package. USPS will typically make several attempts to deliver your package. They will provide you with a number to call for pick up or arrangements for an alternate delivery. Please be aware that NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.Customers will be charged additional fees for address changes or rerouting.If you refuse or are unavailable to sign for your package and it is returned to us, you will be charged the additional return shipping cost.

Tracking your Orders:

We will send you a tracking number along with a link to track your order once it has been processed by us and shipped to your address.

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